Apply to Work for The Office of Congresswoman Grijalva

Congresswoman Grijalva Staff

Staff Assistant/Intake Specialist

Reports To: Director of Constituent Services
Location: Tucson, District Office
Salary: $55,000-$60,000, commensurate with experience.
Position Type: Full-time, exempt

Position Overview

The Staff Assistant/Intake Specialist serves as the first point of contact for constituents contacting Congresswoman Grijalva’s office and plays a critical role in managing constituent intake and ensuring responsive constituent services. This position is responsible for answering phones, managing incoming constituent requests and intake, assisting with casework processing, greeting visitors, and supporting administrative and operational functions within the district office. The ideal candidate is highly organized, professional, detail-oriented, and committed to providing excellent service to the people of Arizona’s 7th Congressional District.

About Congresswoman Grijalva’s Office

Congresswoman Grijalva cares deeply about the needs of the Constituents in District 7. This office will operate as a collaborative, cross-functional, and fast-paced environment where staff are expected to demonstrate the highest levels of professionalism, expertise, knowledge sharing and innovation. We are committed to fostering a culture of openness, respect, and growth; one where new ideas are welcomed and teamwork is prioritized in support of working on behalf of District 7. As we establish roles and responsibilities, it is essential that staff work cohesively and extend grace to one another. Regular feedback and check-ins will guide our growth as a team. Our success will depend on how well we listen, learn, and move forward together.

Essential Job Functions

  • Serves as a primary point of contact for constituents contacting the district office;
  • Manages constituent intake, including gathering necessary information, assessing constituent needs, and directing requests appropriately;
  • Answers and screens telephone calls for the Congresswoman and staff members and takes messages when appropriate;
  • Greets and assists visitors and constituents in a professional and welcoming manner;
  • Assists individuals who have appointments with the Congresswoman or staff and works closely with the Scheduler to ensure appointments remain on schedule;
  • Assists with incoming casework intake and gathers necessary information for review by the Director of Constituent Services;
  • Drafts form and individualized responses to constituent correspondence in coordination with constituent services staff and other team members;
  • Assists staff with processing constituent mail and incoming communications;
  • Responds to constituent requests for information and directs inquiries appropriately;
  • Maintains literature and informational materials for distribution to visitors and constituents;
  • Helps maintain organization and day-to-day operations of the front office;
  • Signs for deliveries and distributes materials to appropriate staff members in a timely manner;
  • Ensures constituent requests for assistance are directed to the appropriate staff member promptly and accurately;
  • Documents constituent opinions and communications on issues received via phone or other communications;
  • Performs general administrative and clerical assignments;
  • Sends, receives, and distributes materials through office systems and equipment;
  • Acts as a liaison with constituents and staff in assigned casework or issue areas;
  • Performs special projects assigned by the Congresswoman, District Director, Director of Constituent Services, and other staff;
  • Represents the Congresswoman within assigned areas of responsibility, including constituent communications and coordination with federal, state, district, and local agencies as needed;
  • Assesses casework for issues requiring legislative attention and provides recommendations when appropriate;
  • Screens and refers cases to appropriate district offices or agencies when necessary;
  • Assists interns with office operations, including correspondence, visitor management, phone calls, and administrative tasks;
  • Logs incoming and outgoing correspondence and casework-related communications;
  • Monitors active constituent cases and communicates with constituents to ensure responsive service;
  • Maintains accurate and up-to-date case files and records;
  • Maintains positive working relationships with the Congresswoman, staff, constituents, and external partners;
  • Accepts performance-based feedback and direction;
  • Works cooperatively and courteously with others;
  • Meets attendance requirements established by the office and office handbook;
  • Works well under pressure in a fast-paced environment;
  • Maintains a flexible schedule, including evenings and weekends as required by the Congressional schedule; and
  • Performs other duties as assigned.

Education and Experience

  • Bachelor’s degree preferred;
  • Prior congressional internship, constituent services, or public service experience preferred; and
  • Demonstrated interest in public service, constituent advocacy, or community engagement strongly encouraged.

Skills and Knowledge Required

  • Strong organizational, administrative, and proofreading skills;
  • Excellent written and verbal communication abilities;
  • Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment;
  • Ability to work professionally and courteously with constituents, staff, and stakeholders;
  • Ability to maintain confidentiality and exercise sound judgment;
  • Knowledge of office policies, procedures, and standard office equipment;
  • Proficiency with Microsoft Office and general office computer applications;
  • Ability to quickly learn and master the IQ constituent relationship management (CRM) system;
  • Strong attention to detail and follow-through; and
  • Ability to work collaboratively in a team-oriented environment.
  • Bilingual preferred; at a minimum, the ability to understand and to make oneself understood to all Spanish-speaking individuals. 

Working Conditions

  • Work is primarily performed in an office environment with moderate noise levels; and
  • Ability to work in a shared workspace environment with limited expectation of privacy.

To Apply

Interested applicants are encouraged to submit a resume and cover letter via this link. The deadline for consideration is Friday, November 13, 2026 at 6:00 pm MST.  Interviews will take place virtually between November 17-18 and the anticipated start date is tentative based on availability between late November or early December of 2026.